TCS Helps AIB life Launch Operations in Ireland with a Digital-First Platform Powered by TCS BaNCS

Tata Consultancy Services (TCS) has helped AIB life, the newly formed joint venture between Allied Irish Banks plc and Great-West Lifeco, launch operations in Ireland with a future-ready, digitally enabled, platform that supports its vision to help people on their path to financial security, one step at a time.

TCS was selected as the strategic partner to help build a digital first, full-service life company for the Irish market. TCS helped create a modern, cloud-based technology stack ground up, with its flagship insurance platform TCS BaNCS™ at the core that gives AIB’s 3.2 million customers the ability to access financial advice and a range of integrated AIB life protection, pensions, and investment products in their branch, by phone and via the AIB mobile banking app. The solution also integrates with AIB’s nationwide network of 120 financial advisors from whom customers can seek financial guidance.

TCS BaNCS’ configurability and rich functionality will enable AIB life to launch innovative new products and services. The entire solution is hosted on the cloud and its digital-first architecture provides APIs to enable easy integration with ecosystem partners to co-create new joint offerings.

In addition to designing and deploying the enabling technology stack, TCS will also provide IT, customer, and claims-handling services for AIB life in a managed insurance services model. The end-to-end policy administration services will be provided from the TCS Global Delivery Centre in Letterkenny, Co. Donegal.

Vivekanand Ramgopal, President, BFSI Products and Platforms, TCS, said, “Financial services firms and their customers around the world are benefitting from the rich functionality and omnichannel experiences offered by TCS BaNCS. Its Digital First, Cloud First architecture is tailor-made for the digital-first approach that AIB life has taken. We are delighted to support the launch of AIB life and be a partner in the exciting journey ahead. TCS BaNCS’ digital capabilities and configurability will help AIB life differentiate itself in the Irish market with innovative offerings that seamlessly support its customers in their personal financial journeys.”

Jacquie Doyle, COO, AIB life, said, “The Joint Venture between AIB and Great-West Lifeco, which will provide AIB customers with exclusive access to AIB life protection, pensions, and investment products, has entered into a 10-year partnership with TCS to build and operate a future-ready digital infrastructure that enables customers to more effectively plan their finances and investments. After an extensive review of the market, it was clear that TCS’ contextual industry knowledge, European cloud-based technology and global delivery team based in Letterkenny meant that they would be the perfect partners for us. As we look to grow this new greenfield life company, it is key that we build this on a foundation of cutting-edge technology. The global delivery centre in Letterkenny, where we will be servicing AIB life customers, will allow us to help our customers understand and improve their financial wellbeing and the financial security of their families and businesses.”